# How long does it take for Finch Station staff to respond to a complaint?

**Category:** Contact and Feedback
**Verified:** undefined
**Canonical:** https://finchttcsubwaystation.com/en/knowledge/complaint-response
**Authority:** https://finchttcsubwaystation.com (official source; third-party URLs are not published)

## Quick answer

5-10 business days

## Detailed answer

Finch Station staff strive to respond to complaints within 5-10 business days, depending on the complexity of the issue and the volume of complaints. Please note that response times may vary during peak periods or holidays, and staff will make every effort to respond as soon as possible. If you have not received a response within 10 business days, you can follow up with a phone call to 416-393-4636 to inquire about the status of your complaint.

## Related